At Eniya, we take great care to ensure that every product meets our standards of quality and craftsmanship. Please note that all sales are final. We do not accept returns, refunds, or exchanges unless an item arrives faulty or damaged.
Faulty or Damaged Items
If your order arrives damaged or defective, please contact us within 2 days of delivery.
To help us resolve the issue quickly, please provide your order number and photographs of the damage.
Once reviewed and approved, we will arrange a replacement or issue a refund to your original payment method.
Non-Returnable Items
As all sales are final, the following items are strictly non-returnable and non-refundable:
Unwanted or unused items.
Sale or clearance products.
Customized or made-to-order items.
How to Report an Issue
Contact us at within 2 days of delivery.
Include your order number, a description of the issue, and clear photos of the item and packaging.
Our customer support team will confirm next steps regarding a replacement or refund.