At Eniya, we want your rug to stay looking beautiful for years to come. Follow these simple care steps to preserve the quality, colour, and texture of your rug.

General Care

• Vacuum regularly using suction only — avoid rotating brushes.

• For shaggy or high-pile rugs, shake them out or use a nozzle attachment.

• Spot clean light soiling with a damp (not wet) cloth.

• Do not machine wash or dry clean unless your rug’s care label allows it.

Spills & Stains

• Act quickly — blot (don’t rub) with a dry, absorbent cloth or paper towel.

• For mild stains, use a neutral detergent with lukewarm water.

• Don’t over-wet the rug, and ensure it dries flat.

• For stubborn marks, consult a professional cleaner.

• Avoid harsh chemicals, which may damage fibres or dyes.

Shedding & Sprouting

• Wool rugs naturally shed fibres — this is normal and will reduce over time.

• If longer threads (sprouts) appear, trim them carefully with sharp scissors. Never pull them out.

Creases, Lines & Pile Shading

• Crease lines from rolling or storage will ease with use and vacuuming. Try re-rolling the rug in the opposite direction for a few days.

• Pile shading (light and dark patches) may occur depending on fibre direction. This is a natural characteristic, not a defect.

Laying Flat & Curling Edges

• If your rug won’t lie flat at first, roll it in the opposite direction (pile outwards) and place it somewhere warm for a day or two.

• Allow weight and warmth to help it settle.

Rotation & Protection

• Rotate your rug every few months for even wear.

• Use a rug pad or underlay to prevent slipping and reduce friction.

• Keep rugs away from damp areas, direct sunlight, and excessive heat to prevent fading and fibre damage.

Professional Cleaning

• Have your rug professionally cleaned every 1–3 years, depending on traffic.

• Always choose specialists experienced with fine rugs and natural fibres..